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Tickets

Real support for your server: each member opens a private ticket depending on their request, your team handles it, and everything is archived when it's closed.

Add to my server Join the Discord
Example message on Discord
🎫 Need help? Choose the type of your request in the menu below: a private channel will open with our team.
🛠️ Support / Question
⭐ Purchase / Premium
💬 Other
Features

What the bot does

Menu by type

Support, purchase, application… You create your own ticket types, with an emoji and a description.

One category per type

Each ticket type opens in its own Discord category, neatly organized.

The right staff

For each type, you choose the roles that see and handle the tickets.

Claiming

A staff member claims the ticket, then closes it once it's solved.

Transcript

When closed, the whole conversation is archived in the logs channel and sent by direct message.

Ticket list

Find all open and closed tickets in the panel.

Permissions

Who can do what

ActionWho
Set up types, categories and rolesManagers (panel)
Open a ticketEveryone
Claim and closeStaff of the ticket type

Everything is adjustable

From the HiveBots panel, each server chooses:

  • the channel and text of the message
  • ticket types and their category
  • the staff roles for each type
  • the welcome message and logs channel

A question about this bot?

Drop by our Discord, the team will answer you.

Join the Discord